Choose Your Support Option
🤖 Ask Arlo (AI Assistant)
Best for: Quick questions and step-by-step guidanceGet instant conversational help directly inside Mapademics.⚡ Available: 24/7 in the sidebar
📚 Browse Documentation
Best for: Comprehensive guides and referenceDetailed tutorials and troubleshooting information.🔍 Available: docs.mapademics.com
💬 Contact Support Team
Best for: Complex issues and account helpPersonalized assistance from our support team.📧 Response: Within 24 hours
Ask Arlo
Arlo is your AI assistant built into Mapademics. Perfect for immediate help with features, workflows, and troubleshooting.How to Access Arlo
- Look for the “Help…” button in the sidebar
- Click it or use the keyboard shortcut Cmd+K (Mac) or Ctrl+K (Windows)
- Ask your question in natural language
Great for:
- “How do I upload syllabi?”
- “Walk me through creating a report”
- “Why did my processing job fail?”
Documentation
This comprehensive site covers every aspect of Mapademics with detailed guides, tutorials, and reference materials.How to Search:
- Use the search bar at the top of any page
- Browse by category in the navigation menu
- Try different keywords for better results
Key sections:
- Getting Started: Platform overview and setup
- Feature Guides: Detailed walkthroughs
- Advanced Topics: Bulk import, API integration
- Troubleshooting: Solutions for common issues
Support Team
For complex technical issues, account problems, or personalized assistance, email our support team.Contact Information:
Email: support@mapademics.comInclude in your email:
- Your organization name
- Clear description of the issue
- Screenshots of any errors
- Steps you took before the problem occurred
Response time:
We typically respond within 24 hours during business days.Quick Decision Guide
- Quick Question
- Learn in Detail
- Complex Problem
Use Arlo - Click “Help…” in sidebar or press Cmd+K