Mapademics DocsReference
Arlo, your in-app helper
Arlo is the in-app AI assistant for Transfers. Open it from the sidebar to ask questions about Mapademics features.
Arlo, your in-app helper
Arlo is the in-app AI assistant for Mapademics. Use it when you have a quick question and don't want to leave Transfers to find the answer.
Opening Arlo
From any page in the app, click Help… at the top of the sidebar. A panel slides in from the right with an introduction and a single chat input.
What Arlo can answer
Arlo knows the same surfaces these docs cover, plus product behavior that changes more often than the docs do. Good prompts include:
- "What does the Researching status on a transcript row mean?"
- "How do I add a course to a manual package?"
- "Why is the Report tab telling me 13 courses still need equivalencies?"
- "What's the difference between Level Match and Year Proximity?"
Arlo can answer questions across the whole Mapademics product, not just Transfers — so questions about other Mapademics tools your organization uses are fair game.
When to use Arlo vs. these docs vs. Support
| Situation | Reach for |
|---|---|
| You want a quick reminder mid-task. | Arlo. Faster than switching tabs. |
| You want to learn a workflow end to end. | These docs. Arlo is great at lookups, less great at long, sequenced explanations. |
| Something looks wrong with your data, your account, or the platform itself. | Support. A real human will respond. |