Mapademics DocsSupport
Send feedback, report a bug, flag a bad job match, and read the Mapademics team's replies — all without leaving Careers.
Support
Support lives inside Careers. You send a message from the sidebar, and the reply comes back to you in the app — you don't need to find an email address or remember which channel your organization was set up with.
Sending feedback
Click Feedback at the bottom of the sidebar. It's available on every page.
A Feedback & support panel opens:
- Choose what kind of feedback it is — General, Feature request, or Bug.
- Describe what happened in Tell us what happened. The prompt asks what you were doing and what you expected, which is exactly the right shape for an answer.
- Optionally Attach a screenshot.
- Click Send feedback.
Careers records the page you were on when you sent it, so you don't need to describe where you were.
Flagging a bad job match
Job matches have their own shortcut. On an applicant's Jobs tab, every row in Matching Jobs has a thumbs-down next to the save star. Use it when a match is plainly wrong — the wrong occupation, an implausible skill fit, a role the applicant could never hold.
Downvoting opens the same feedback panel so you can say why it's a bad match. The result arrives as a Job feedback message linked to the applicant, the resume, and the job in question, so the team can reproduce the match exactly as you saw it.
This is the most useful feedback you can give us about matching quality — a downvote with a sentence of reasoning is worth far more than a downvote alone. See Matching applicants to jobs.
Reading replies
Replies land in My Account → Messages, not only in your email. An unread count appears on the Messages tab and as a badge next to My Account in the sidebar.
The message list is a table:
| Column | What it shows |
|---|---|
| Ref | The reference for the thread, in the form SUP-1, SUP-2, and so on. Quote it if you're discussing a request elsewhere. |
| Subject | What you wrote, or — for job feedback — the applicant, resume, and job the downvote came from. |
| Type | General, Feature request, Bug, or Job feedback. |
| Status | Where the request has got to, such as Resolved or Closed. |
| Applicant / Resume / Job | The records the message is attached to, when it came from a job downvote. Blank for general feedback. |
A dot next to the subject marks a thread with something you haven't read. You can search your messages, filter them, choose columns, and save a view, the same way as any other table in Careers.
Replying to a thread
Click a row to open the thread. You'll see the subject with its type and status, the reference and the date it was opened, and the full conversation in order — your messages and the team's.
To continue the conversation, type in Your reply at the bottom and click Send reply. Threads stay open to replies even after they're marked resolved, so it's fine to come back to one later if the problem returns.
What to include
The faster we can reproduce what you saw, the faster we can fix it. A good request includes:
- What you were doing — the action you took. Direct URLs are gold.
- What you expected — the outcome you were aiming for.
- What happened instead — the message, behavior, or missing data you saw.
- Identifiers if applicable — the applicant, job, or background task in question.
- A screenshot of the screen, especially of error toasts.
- Steps you've tried — refreshing, re-uploading, asking Arlo.
You don't need to include your organization's name or your own — both travel with the message automatically.
Never paste credentials, API keys, or other secrets into a support message. If your public API key is involved, describe what you were doing with it; we don't need the value to investigate. To replace a key you think has leaked, rotate it under Settings → Organization Settings — see The Resume Upload Widget.
Support, Arlo, or these docs?
| Situation | Reach for |
|---|---|
| A quick reminder mid-task. | Arlo, the in-app assistant. |
| Learning a workflow end to end. | These docs. |
| Something looks wrong with your data, your account, or the product. | Feedback, from the sidebar. A person will reply. |
| A specific job match is wrong. | The thumbs-down on that match's row. |